Business Process Outsourcing Contact Center

FOKUS

Pengalihan dan Integrasi yang lengkap dalam bisnis Contact Center seperti:

Manajemen Proses Verifikasi
Manajemen Proses Penagihan
Manajemen Proses Penjualan.
Customer Services baik Inbound maupun Outbound

TUJUAN

Memungkinkan perusahaan untuk berkonsentrasi pada aktivitas inti yang lebih strategis, meningkatkan efisiensi, dan mengoptimalkan sumber daya dengan menyerahkan proses non-inti kepada DIS.

Cakupan Business Process Outsourcing Contact Center

Menggabungkan 6 pilar kompetensi Contact Center yang kami miliki, diantaranya :

Presmises

Power System Support
Good ergonomic standar equipment
High quality computers & headsets

People Management

Standard Recruitment Process
Practical Training
Remuneration & Controlling System
Follow the Empyoyment Regulation

Infrastructure

Standard Facilities
Client’s Supervisor Room

System

Customize B2B System
Flexibel & Dynamic Application

Telco

Multi Vendor (Line telko backup)
Fiber Optic, Fixed Wireless Terminal, Radiolink

HRMS Support

Talent Pool, Rekrutment, Hiring
Performance Appraisal
Payroll Management
Absenteeism by geotagging
Advanced Salary
Tax & Reporting